F.A.Q
Orders:
Can I get my product personalized?
No. We do not offer personalized services at the moment.
Do you offer sample?
No, however we offer mini set collections that you can try.
Can I cancel my order?
Once your order is placed online, the order cannot be cancel. Please carefully read and shop before you make a purchase.
Can I add a gift note?
No, we do not have an option for personalized notes.
Payment:
Do you sell gift cards?
No, we are not offering gift cards at this time.
Delivery:
How long does it take for shipping?
Our standard shipping typically takes anywhere from 2-10 business days. All orders are shipped with regular UPS and USPS postal services. Sometimes we make candles to order and that may take longer. Please order accordingly if you need it by a certain time.
Do you offer international shipping?
We are only shipping within the United States. We do not offer international shipping.
Refund:
What is your returned policy?
Our product cannot be returned or refunded. Please read our Return Policy.
What if my candle arrive damaged?
If your item happened to be damaged during the delivery process, please directly message us with 3 days of delivery. We will gladly replace your item upon approval. Please read our Return Policy for more information.
Wholesale/Bulk Order:
Do you offer bulk order for weddings, events, and gifts?
Yes, we have a special discount price for bulk order. Directly message us for more information. There is a minimum order require and shipping may apply.
Do you wholesale?
Yes. Our wholesale products are for business only. Directly message us to inquire about our wholesale pricing. We like to get to know your business before approval. There is a minimum order require and shipping may apply. We have the right to reject any businesses that does not fit our brand and values.
Candle:
How fragrant are your candles?
Our candles have a light aroma, although some scent may be stronger than others.
Are the dry flowers on the candle flammable?
Yes, dry flowers on the candle are for decorative purpose only and can be flammable. When lighting the candle, make sure to light away from the flowers. When the wax can no longer withstand the flowers, please take them out to avoid any fire hazard.
Why are there wet spots on my candle?
Wet spots are caused by shrinkage and air bubble that occur as the wax is cooling inside a candle container. Part of the wax pulls away from the glassware and sticks to the container. It is more common with paraffin wax but can also occur with soy. It will not affect the burnability of the candle.
Why are there frosts on my candle?
Frosting is when a white crystalline layer forms on the surface of natural waxes such as soy. This is a natural effect of soy wax and only occurs throughout vegetable waxes. Frosting takes place when the natural wax used to make a candle tries to return to its natural state.
How do I get an even burn?
Your first burn is the most important to get an even burn. Make sure to burn your candle until the surface fully melt and creates a pool evenly. Do not burn your candles for more than 4 hours at a time. Please see our candle care instruction for more information.